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Is the product brand new?
Please rest assured that our products are all imported from the place of origin. We carefully preserve all products, and they are all brand new and unopened. We have a large warehouse to store these products. -
How long will it take to arrive?
After you place an order, we will immediately contact our warehouse staff to pack the goods, and after taking photos for you to confirm that everything is correct, we will load the goods to the logistics company on the next day. The logistics company will conscientiously and responsibly help you transport them to your designated location. -
What should I do if there is a problem with the product?
If there is a problem with the product, please let us apologize to you first, but please rest assured that we can handle any problem for you. Our products have a one-year warranty. No matter whether the problem occurs during transportation or the product is damaged, we will replace it with a new one. You only need to return the product you received to us, and we will send you a new qualified product that has been tested. -
What is the minimum order quantity (MOQ)?
The minimum order quantity (MOQ) is typically one unit. However, for larger orders, please contact us for potential discounts and pricing details. -
Can I get discounts for bulk purchases of products?
Yes, we offer competitive pricing for bulk purchases. Please reach out to our sales team with the specifics of your order to receive a custom quote. -
What payment methods do you accept for wholesale orders?
We accept various payment methods for wholesale orders, including bank transfers (T/T), letters of credit, and other options upon agreement. For large transactions, please contact us directly for payment terms. -
Can I purchase different quantities of a product?
Yes, we offer flexible ordering options for both small and large quantities. Whether you\\\\’re looking for a single unit or a large batch, we can accommodate your needs. -
Are there any discounts or promotions available for new wholesale customers?
We occasionally offer promotional discounts for new wholesale customers. Contact us to learn more about any current offers available for first-time buyers. -
When purchasing a product, how can I ensure compatibility with my existing systems?
If you are unsure of compatibility with your existing setup please provide your system details and our support team can verify compatibility prior to purchase. -
Can I return the goods I received if they do not meet our requirements?
Returns are accepted within 30 days if the product is unused, unopened, and in its original packaging. Please note that return shipping and associated costs are the buyer\\\\’s responsibility. -
Do you provide technical support or installation services to wholesale customers?
Yes, we offer technical support for the installation and integration of our products. Our team can assist with setup, configuration, and troubleshooting to ensure a smooth installation.
